Return & Refund
If for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
24 Hour Return Policy
You are entitled to intimate us about Return/Refund your order within 24 hours of the delivery.
The deadline for canceling an order is 24 hours from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
📞 How to Request a Return
In order to exercise Your right of refund or return, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
Refunds
We will credit back the amount in source account in no later than 14 days from the day on which we receive the returned Goods. We will use the same means of payment as you used for the Order, and You will not incur any fees for such reimbursement.
🔄 Refund Timeline
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, the amount will be credited back in the source account. Please remember it can take around 7 - 14 days for your bank or credit card company to process and post the refund too.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
🚫 The following Goods cannot be returned:
Important: Only regular-priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service.
📍 Return Address
Smoke Sutra
Shiv Main Market, Palam Dabri Road
New Delhi 110045
⚠️ We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
🚨 Report Issues Immediately
Contact us right away if you notice any defects, damages, or wrong items. Quick reporting helps us resolve issues faster and ensures you get the perfect product you ordered.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Contact Us
If you have any questions about our Returns and Refunds Policy, please don't hesitate to reach out: